STUC welcomes Scottish Government COVID-19 call centre guidance. Calls on employers to heed stronger Scottish guidance and to engage with unions to ensure a proper risk assessment process

August 3rd 2020

STUC welcomes Scottish Government COVID-19 call centre guidance. Calls on employers to heed stronger Scottish guidance and to engage with unions to ensure a proper risk assessment process

August 3rd 2020

STUC Deputy General Secretary Dave Moxham said:

“As we have been arguing for months, call centres are potential infection hot spots – a fact that was underlined by the outbreak at Sitel in North Lanarkshire. Following in-depth discussions with unions and call centre experts, the Scottish Government has brought forward strong guidance which, if adhered to, can save lives.

“The guidance includes a clear presumption in favour of homeworking where possible, that face to face work meetings should be avoided and strict limitations placed on the use of shared workstations.

“We are calling on all call centre employers to adhere to the Scottish Government guidance irrespective of whether their operation in UK-wide and to engage with unions where a recognition agreement exists. For non-unionised workplaces, the STUC can provide a union health and safety rep at the request of employer or workers. The newly launched ‘Call Centre Collective’ campaign is on hand to support non-unionised workers too.”

ENDS

Notes: https://www.gov.scot/publications/coronavirus-covid-19-guidance-for-call-centres-and-customer-contact-centre-environments/pages/operational-guide-and-checklist/#workplaces

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