Call Centre Covid outbreak underlines need for strong safety guidance and union engagement

July 20th 2020

Call Centre Covid outbreak underlines need for strong safety guidance and union engagement

July 20th 2020

Responding to the news of a COVID outbreak at the Sitel Track and Trace Centre in Lanarkshire, STUC Deputy General Secretary Dave Moxham said:

“Clearly we do not yet know the full story here, however we have been pointing out for months that call centre and similar office environments present a particularly COVID health and safety risks

“Statements from Sitel workers suggesting social distancing was not maintained during breaks and in shared spaces is obviously a particular concern.

“Research from Professor Phil Taylor of Strathclyde University has highlighted massive concerns from call centre staff during the period in which call centres remained open during lock-down. We must ensure that current conditions, not to mention the conditions required for any further return to work. are rigorously monitored. This means strict Scottish Government guidelines and full access for unions to ensure health and safety risk assessments are created in full consultation with workers.”

ENDS

For further details: Dave Moxham 07891026870

Notes: Professor Phil Taylor’s report

A Just Scotland

Scottish Union Learning

more...